Support

Need help with MyCSF? We're here to assist you.

Frequently Asked Questions

How do I log volunteer hours?

Navigate to the Hours tab, tap the "+" button, and fill in the event details including the date, event name, and hours completed. You can optionally add an organizer signature for verification.

How do I check in to a meeting?

There are two ways to check in:

• QR Code: Tap "Scan QR" on the Attendance tab and scan the meeting QR code displayed by an officer
• Bluetooth: If enabled, the app will automatically detect nearby meeting beacons when you're at the meeting location

How do I edit my profile?

Go to the Profile tab and tap "Edit Profile" to update your information including name, phone number, and grade level.

How do I delete my account?

Go to the Profile tab and tap "Delete Account" at the bottom. Your account and all associated data will be permanently deleted within 30 days.

I forgot my password

On the login screen, tap "Forgot Password?" and enter your email address. You'll receive a code to reset your password.

Account Deletion

MyCSF allows you to delete your account and all associated data directly from the app or by contacting us.

Delete Your Account In-App

1. Open the MyCSF app
2. Go to the Profile tab
3. Scroll down and tap "Delete Account"
4. Confirm your decision

Request Account Deletion via Email

If you prefer, you can email us at rbhscsf@gmail.com with the subject line "Account Deletion Request" and include:

• Your registered email address
• Your full name
• Confirmation that you want to delete your account

What Data is Deleted?

When you delete your account, the following data is permanently removed:

• Your profile information (name, email, phone, student ID, grade level)
• All logged volunteer hours and event records
• All meeting attendance records
• Your authentication credentials

Retention Period

Your account will be marked for deletion immediately and all data will be permanently deleted within 30 days. During this period, you will not be able to access your account. After 30 days, all data is irreversibly removed from our systems.

Contact Us

Report a Bug

Found a bug? Please email us with:

• A description of the issue
• Steps to reproduce the problem
• Your device type and iOS/Android version
• Screenshots if applicable

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